Shipping & Returns

Shipping Policy

Shipping Terms at MP Herbal Clinic (Canada Shipping)

 

  • Orders are sent via Canada Post 

  • Processing times: All orders require 1-2 business days to be processed and fulfilled (shipping time does not include processing time)

Changes to postal operations and delivery processes to protect employees and the public from the spread of Covid-19 may impact delivery times.  We thank you for your understanding and for your patience.

 

  • Canada Post Standard Shipping: 1 to 7 business days

  • All orders over $149+ (before tax) will qualify for free shipping in Canada 

  • To qualify for free shipping with discount code; order total must be over $149 (before tax) after discount/sale/coupon code has been applied 

  • Canada Remote Areas (Yukon, Northwest Territories, Nunavut): All orders over $199 (before tax) will qualify for free shipping. To qualify for free shipping with discount code; order total must be over $199.00 (before tax) after discount/sale/coupon code has been applied 

  •  Free shipping qualifies for Canada Post Expedited Shipping only

Shipping Terms at MP Herbal Clinic (U.S. & International Shipping)

 

  • International Shipping: Canada Post Small Packet International Surface OR Canada Post Small Packet International Air, will not have tracking available once the parcel leaves Canada. Choose higher tier shipping options for fully tracked parcels.

  • U.S. Shipping: Small Packet USA Air will not have tracking available once the parcel leaves Canada. Choose higher tier shipping options for fully tracked parcels.

  • Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. We cannot determine the cost of customs policies and import duties. These charges must be paid by the recipient, and any information requested must be provided by the recipient to clear customs

  • MP Herbal Clinic cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duties. Should the package be confiscated, and the package not returned back to us, MP Herbal Clinic cannot be held accountable for the refund of your order. You must bare this risk when placing your order to the U.S. 

  • Should the package be refused at the border and returned back to us in good condition, a refund will be issued in the original form of payment. A refund confirmation email will then be sent to you (shipping costs will not be included in the refund)

Return & Exchange Policy
  • We accept returns of unopened / unused items (in saleable condition) within 30 days from the original date of purchase

  • Customized or compounded medicine are final sale items

  • Shipping costs will not be covered by us for returns

  • Once item(s) have been received and inspected, your refund will be issued immediately in the original form of payment and a refund confirmation email will be sent to you

  • Refund does not include initial shipping fees 

  • Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited

  •  Please send returns to our store address: 

MP Herbal Clinic

7007 Islington Avenue
Woodbridge, L4L 4T5, Unit 9
Phone: (905) 264 - 3939